Return Policy

Last updated: January 19, 2026

Overview

At Zyrallexchalvorn, we are committed to ensuring your complete satisfaction with our web development services. We understand that circumstances may change, and we have established this Return Policy to provide clarity on our refund and cancellation procedures. This policy applies to all services offered through our website zyrallexchalvorn.ddd.

Please read this policy carefully before making a purchase or entering into a service agreement with us. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.

Our goal is to deliver exceptional web development services that meet your business needs. However, if for any reason you are not satisfied with our services, we want to make the process of requesting a refund as straightforward as possible.

Service Cancellation

Before Project Commencement

If you wish to cancel your project before work has begun, you are entitled to a full refund of any deposit or payment made. A project is considered to have commenced once the initial discovery call has been completed and design work has started. To cancel a project before commencement, please contact us in writing via email or through our contact form.

We will process your cancellation request within 5 business days of receiving your written notice. Once processed, refunds will be issued to the original payment method within 10-14 business days, depending on your financial institution.

During Project Development

If you wish to cancel your project after work has begun, refunds will be calculated based on the percentage of work completed at the time of cancellation. We will provide you with a detailed breakdown of the work completed and the corresponding costs. The remaining balance, if any, will be refunded to you.

In cases where the work completed exceeds the payments made, you may be required to pay for the additional work before the project can be officially closed. This ensures fair compensation for the time and resources already invested in your project.

• 0-25% completion: 75% refund of total project cost
• 26-50% completion: 50% refund of total project cost
• 51-75% completion: 25% refund of total project cost
• 76-100% completion: No refund available

After Project Completion

Once a project has been completed and delivered, and you have provided written approval of the final deliverables, the project is considered complete and no refund will be available. We encourage you to thoroughly review all deliverables during the revision period to ensure your satisfaction before final approval.

If you discover issues with the delivered work after approval, we will work with you to address any defects or errors that were present at the time of delivery. However, changes to the project scope or requests for additional features after approval are not covered under this policy and may require additional payment.

Refund Eligibility

Eligible for Refund

The following situations may qualify for a refund:

• Project cancelled before commencement of work.
• Services not delivered within the agreed-upon timeframe, provided the delay was caused by us and not by delays in client feedback or approvals.
• Delivered work does not meet the specifications outlined in the project agreement, and we are unable to rectify the issues within a reasonable timeframe.
• Duplicate charges or billing errors on our part.
• Services were purchased by mistake and no work has been performed.
• Technical issues on our end prevented the delivery of promised services.

Not Eligible for Refund

The following situations do not qualify for a refund:

• Change of mind after project work has commenced.
• Client-caused delays that extend the project timeline.
• Failure to provide necessary materials, content, or feedback in a timely manner.
• Requests for features or changes outside the original project scope.
• Dissatisfaction with subjective design choices after approval of concepts.
• Third-party services, hosting, or domain registration fees.
• Rush fees or expedited service charges once the expedited work has begun.
• Consultation fees for completed consultations.
• Custom development work that has been completed and delivered.
• Services that have been fully rendered and approved.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

• Contact us via email or through our contact form with your refund request.
• Include your project name, order number, and reason for the refund request.
• Provide any relevant documentation supporting your request.
• Allow up to 5 business days for us to review your request.

Once your request has been reviewed, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 10-14 business days.

Refund Timeline

Our refund process follows this timeline:

• Request Acknowledgment: Within 24-48 hours of submission.
• Request Review: Up to 5 business days from acknowledgment.
• Decision Notification: Within 1 business day of review completion.
• Refund Processing: 3-5 business days from approval.
• Funds Availability: 5-10 business days, depending on your financial institution.

Deposits and Milestone Payments

For larger projects, we typically agree on a deposit before work begins, with additional milestone payments outlined in your project agreement. If you cancel after the deposit has been paid but before significant work has begun, a portion of the deposit may be retained to cover administrative and planning costs already incurred.

For custom payment arrangements, the refund policy will be outlined in your individual service agreement. Please refer to your contract for specific terms.

Revisions and Satisfaction Guarantee

We want you to be completely satisfied with your project. That is why we include revision rounds in all of our service packages:

• Essential Package: 2 rounds of revisions
• Professional Package: 5 rounds of revisions
• Business Package: Unlimited revisions

A revision round includes feedback on the current deliverable and the subsequent changes made based on that feedback. Significant changes to the project scope or direction may be considered new work and may require additional payment.

We encourage you to use your revision rounds to ensure the final product meets your expectations. Our goal is to deliver a product you are proud of, and we are committed to working with you to achieve that goal.

Third-Party Services

Some of our services may include third-party products or services such as:

• Domain name registration
• Web hosting services
• Premium themes or plugins
• Stock photography or graphics
• SSL certificates
• Email hosting services

Refunds for third-party services are subject to the policies of those third-party providers. We will assist you in requesting refunds from third-party providers where possible, but we cannot guarantee that such refunds will be granted. In most cases, fees paid for third-party services are non-refundable once the service has been activated or the product has been delivered.

Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may appeal the decision by contacting us within 14 days of receiving our response. Please provide additional information or documentation that supports your case.

We will review your appeal and provide a final decision within 10 business days. Our goal is to resolve all disputes amicably and to your satisfaction. If we are unable to reach a resolution, either party may seek mediation or other dispute resolution methods as outlined in our Terms of Use.

Modifications to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

If we make material changes to this policy, we will notify you by email or by posting a notice on our website prior to the changes taking effect. The date at the top of this policy indicates when it was last revised.

Contact Us

If you have any questions about this Return Policy or wish to request a refund, please contact us at:

Zyrallexchalvorn
1011 Warrenville Rd, Suite 255, Lisle, IL 60532, USA
Phone: +1 630-857-9545
Email: welcome@zyrallexchalvorn.world

We are here to help and will respond to your inquiry as quickly as possible. Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.